YakTrak: Develop a
little everyday
Coach, Inspire and empower your people to develop a
little everyday in the behaviours that matter the most
What is YakTrak?
YakTrak is an enterprise wide tool that measures critical inputs that drive measurable outputs. Keep track of your coaching, team meetings, goals and development plans.
Leverage real time reporting to gain insights into the quality and quantity of performance development activity and the corresponding lift in your teams capability.
79% of users found
YakTrak holds them and
their team more accountable.
85% of users agree
YakTrak leads to an
improvement in results.
87% of leaders have
found YakTrak keeps
them more focussed on
developing their team.
The YakTrak System has clearly improved both the frequency and quality of our coaching. Without YakTrak we would not have moved the dial as far as we did with NPS and improve the quality of the conversations our agents are now having with customers. YakTrak is now across over 1500 agents across retail and the teams are loving the way it’s working for the development of our people!
We needed to make a cultural shift to move away from measuring output to a behavioural approach. If the regulators came to us and said “show us your coaching evidence” we would be able to pull it out of YakTrak. YakTrak helped us build risk awareness. Everyone was up and running on YakTrak really quickly and they could learn it themselves, YakTrak is very intuitive. The feedback was overwhelming compared to other software we have had. It was a hands down winner.
YakTrak was a clear standout against other technology solutions due to its out of box functionality and intuitive design which made it incredibly easy to embed and form apart of our frontlines daily routine. The visibility that YakTrak provides us provides an insightful overview of the adherence and quality of our coaching and development cadence. After introducing YakTrak we have found the commitment to the operating cadence had significantly lifted largely due to the simplicity in tracking the cadence, but also the visibility creates accountability to deliver consistent quality coaching.