Andrew Sullivan
We look at how businesses can realise the return on investment of their coaching programs and reveal some insights about an A/B study with Origin Energy. […]
Are you giving your team development opportunities they can take advantage of? Here, we dive into how learning and development plans can form an essential part of your engagement strategy and share results of a YakTrak trial that delivered some surprising benefits. […]
Do you know that employee engagement can be an essential element of enterprise risk management? We look at how improving employee engagement and satisfaction can increase compliance with regulations and legislation, helping businesses reduce legal, reputational and financial risk. […]
While there are many tools that can lower your running costs, help customers answer their own queries, or reduce the risk of fraud, finding contact centre technology that supports and develops your human capital can be transformational too. […]
It’s easy to find sound-bite advice about how to motivate your employees and improve contact center employee engagement, but it’s important to begin with the right foundations. […]
YakTrak co-founder Brad Thomas has over 25 years’ experience in people development and he has a whole playbook of great motivational techniques to lift employee engagement and improve contact centre employee satisfaction. […]
Examining employee experience trends and why continuous investment in people will never be out of fashion. […]
In today’s “employees’ job market” your people can choose who they work for. Companies that don’t deliver a better employee experience will lose out and struggle to attract the talent they need. […]
Navigate through employment retention strategies to find your organisation’s best solutions to boost retention. […]
This was going to be called “Smooth Operators.” But there’s already a computer game called “Smooth Operators: Call Center Chaos!” Apparently it’s so tricky to run a good call centre that there’s a game about it. […]