YakTrak and GRIST have joined forces to bring a more structured, data-driven approach to people development, capability development, and compliance. Leaders can now track coaching effectiveness, gain real-time insights, and take proactive steps to develop their teams and ensure compliance.

“As leaders, we track NPS, CSAT, and sales, but without visibility into the behaviours and development activities driving those results, we’re left guessing. That’s what YakTrak provides—real clarity on what’s happening in development, learning, and compliance, so leaders can make smarter, faster decisions.” Brad Thomas, Co-Founder of YakTrak

This partnership ensures that capability development is fully visible and measurable—leaders can track what’s happening, assess its impact, and adjust in real time. Whether you’re looking to improve compliance, accelerate onboarding, or build high-performing teams, this partnership delivers clarity, structure, and actionable insights.

What is GRIST & how does it help?

GRIST is a leader in behavioural change and capability development, helping organisations define what ‘great’ leadership, performance, and development look like.

With over 30 years of expertise, GRIST has developed micro-behaviours—small, repeatable actions that build capability and drive real performance improvements.

By integrating GRIST’s structured behavioural frameworks with YakTrak’s AI-powered coaching insights, organisations can:

1. Define and embed effective development behaviours that drive measurable results
2. Develop leaders through structured learning methodologies
   
3. Improve employee engagement and performance by focusing on repeatable, high-impact actions
   
4. Align development strategies with business objectives, ensuring lasting change

With GRIST, leaders don’t just track development—they understand, refine, and enhance the quality of learning and leadership habits that drive team success.

What this means for you

• More structure, better results
  YakTrak ensures people development and compliance are measured, structured, and tracked, while GRIST provides the proven behavioural frameworks that define what ‘great’ looks like. Leaders can now see exactly what’s working and where improvements are needed.
• AI-powered development insights
  YakTrak is evolving into an AI-driven development intelligence platform, offering predictive analytics, real-time learning nudges, and automated performance tracking—now enhanced with GRIST’s behavioural expertise to make development more targeted and effective.
• Effortless compliance tracking
  YakTrak automates compliance assessment and remediation workflows, while GRIST ensures leaders have the right frameworks and behaviours to reinforce compliance effectively—reducing regulatory risk while improving engagement.
• Faster onboarding, lower attrition
  GRIST’s micro-behaviours help define precise, repeatable development actions, ensuring new hires develop skills faster and with greater confidence. YakTrak structures and tracks these coaching interactions, shortening ramp-up time and improving retention.
• One platform, seamless integration
  YakTrak and GRIST together create a single source of truth for development, compliance, and performance tracking. Soon, YakTrak will integrate with CCaaS platforms like NICE, Genesys, Verint, and AWS Connect, making it even easier to track coaching impact.

What this means for YakTrak clients

Your experience with YakTrak isn’t changing—it’s getting better.

With GRIST’s structured coaching frameworks, you’ll get:

• Greater clarity—See exactly how coaching is happening and its impact in real time.
• More informed decision-making—AI-driven insights highlight which development efforts are driving results, now backed by GRIST’s behavioural expertise.
• Less admin, more action—Automated tracking ensures development and compliance remain effortless, with structured methodologies to sustain long-term improvements.
• A proven framework for coaching excellence—GRIST’s micro-behaviours provide a roadmap for long-term development and performance, making coaching more effective and scalable.

YakTrak remains your go-to platform for structured developlment and compliance—now with GRIST’s proven expertise in leadership and behavioural development.

The results speak for themselves

Our solutions are already delivering measurable improvements for leading organisations in banking, insurance, and energy, including IAG, Energy Australia, and Australian Retirement Trust:

📊 68-second reductions in AHT

📊 Double-digit increases in FCR

📊 10% uplift in customer NPS

📊 79% of users report greater accountability within their teams

We’re here to support you

This merger is about making development and compliance more effective, measurable, and scalable for you. Your experience with YakTrak and GRIST will only improve, with new tools, insights, and efficiencies to help you drive real performance gains.

Our team is available to discuss how these changes will benefit you and your organisation.

Have questions? Let’s chat!
David McQueen, Head of Sales and Marketing
david@yaktrak.com.au
+61 499 010 105
YakTrak | GRIST