Features
Explore how the YakTrak platform supports coaching, visibility and follow-through at scale
Unite coaching, rhythms, QA remediation and live reporting in one system — and lift AHT, FCR, NPS and compliance faster.
Explore our features
YakTrak reporting gives you real-time visibility — no exporting, no manual updates. Your metrics dashboard updates as activity happens.
YakTrak’s MyFocus feature links QA/CX assessments to performance data, turning KPIs into a simple daily behavioural improvement pathway, with visible progress for agents and leaders.
Customisable coaching forms help leaders focus on the behaviours that drive the outcomes you care about.
Yaktivity supports a simple cadence for coaching and people development — daily, weekly, fortnightly, and beyond.
YakTrak helps accurately assess your team capabilities by providing easy-to-understand capability profiles linked to every role and individual, regular assessments.
YakTrak increases your team’s productivity by providing real time insights into areas of their workflow that can be improved including compliance and conduct risk.
Next steps
Seeing features is helpful. Seeing how they fit your world is better.
If you’d like to understand how YakTrak would support your specific metrics, coaching cadence and QA workflow, we’ll walk you through it using your context - not a generic tour.