Why us
Because when people excel, outcomes do too
Organisations engage us when they want measurable, meaningful improvement — not another program, not another workshop, not another set of slides.
They want results they can see on the scorecard, feel in the culture, verify with customers, and trust in front of regulators and executives.
And that’s exactly what we deliver.
And we’ve never been better at it
Across banking, insurance, superannuation, utilities, energy, retail and logistics… our clients consistently achieve the results that matter most.
85%
adherence to leadership operating rhythms
11%
decrease in Average Handling Time
100%
of clients recording uplift in organisational engagement
+8%
Employee Commitment Index
>20%
customer growth
+5%
uplift in Service Enablement Index
22%
uplift in quality of coaching
23%
uplift in quality of customer conversation
A major Australian bank moving from #3 to
#1
in NPS nationally
x2
customer loyalty growth
Millions
in new revenue, and even more in saved costs
100+
frameworks created across industries to embed capability
Selected examples. Results vary by context, baseline and timeframe.
How we help clients deliver these outcomes — consistently and at scale
We apply validated behavioural science and adult learning principles to define the right behaviours, practise them, and embed them into simple rhythms leaders can sustain.
Change only sticks when it’s seen, measured and coached.
That’s why we track:
- microbehaviours
- coaching consistency
- operating rhythms
- capability shifts
- customer conversation quality
- and the business outcomes that follow
Our technology provides visibility and rigour, turning coaching and development into predictable, repeatable improvements.
Most organisations don’t need a revolution — they need precision. One behaviour. One leader habit. One conversation pattern. One coaching rhythm.
Those small shifts compound into:
- better customer outcomes
- higher NPS
- faster calls
- better compliance
- more confident teams
- more effective leaders
- and stronger financial performance
Our purpose
To help organisations create faster, smarter learning and development pathways that help people excel at work.
Because when people excel:
- their customers feel it,
- their leaders see it,
- their regulators trust it,
- their executives value it,
- and their organisations grow because of it.
This is why we exist. And it’s why our clients stay.
Choose what you want to see next
Our clients
Organisations across varied industries, testimonials and selected cases tied to AHT, FCR, NPS and compliance.
Methodology
How micro behaviours, weekly rhythms and a simple coaching pattern make change stick and link to outcomes.
Our partners
Trusted tech and delivery partners for safe scale, plus industry advocates that support professional development and networking.
Our story
How GRIST’s behavioural science roots evolved into YakTrak’s performance enablement platform and consulting.
Not sure where to start
Frequently asked questions
Got questions? These FAQs explain what YakTrak is, how it fits, and the outcomes to expect so you can choose the right pathway with confidence.
Not always.
Start with Platform if behaviours/frameworks are defined and you need execution, visibility and evidence.
Start with Consulting if "what great looks like" needs clarifying or your context requires bespoke design.
Choose Both for the fastest path in complex rollouts.
Does this approach resonate with how you want to improve performance in your organisation?
The next step is to explore how it could apply in your environment.