Proven methodology
Need a clear way to align people, practice and platform?
Here’s how micro behaviours, weekly rhythms and a simple coaching pattern help change stick and link to outcomes.
Results are more reliable when people, practice and platform work as one. This page shows a clear method to define what good looks and sounds like, keep practice going every week, and use YakTrak to create visibility and accountability for the work that shifts AHT, FCR, NPS, conversion and compliance.
What you’ll get
Clarity on good practice
Concise micro behaviours for common scenarios, so “good” is observable and coachable.
A weekly rhythm
Short, repeatable touchpoints that build skill, focus and accountability (without adding admin).
On the job coaching
ACDC conversations that move one behaviour at a time and build a commitment to practice.
Evidence of lift
Behaviour quality and frequency linked to outcomes leaders care about, not just activity.
How it works
Micro behaviours
Agree on what good looks and sounds like for each scenario then improve it through small, specific actions that compound.
Making behaviour change feel doable and practical - changing big by changing small.
ACDC coaching
Run short, tactical conversations that move one behaviour at a time. From current state to a clear commitment to practice desired behaviours, a simple, memorable structure leaders can use immediately.
Experiences to results
Make performance change easier to lead: experiences shape mindset, mindset drives behaviours, and behaviours create results.
It’s a simple way to see what’s in the way and what to fix — improve the experience, remove friction in systems and process, then coach behaviours and track results.
Results and assurance
Across banking, insurance, superannuation, utilities, energy, retail and logistics… our clients consistently achieve the results that matter most.
85%
adherence to leadership operating rhythms
23%
uplift in quality of customer conversation
11%
decrease in Average Handling Time
100+
frameworks created to embed capability
Does this approach connect with the way you want change to happen in your organisation?
The next step is to explore how the method could work in your context.