Roadside Assistance
A roadside assistance provider used YakTrak to help embed a proactive coaching culture across its branch network following an employee engagement program. In a three-month trial, teams using YakTrak showed improved coaching quality and a 65% uplift in employee engagement, while the control group saw no change.
Objective: This client had just completed a program aimed at improving employee engagement by developing a proactive coaching culture. The trial was set up to assess how YakTrak impacted the business’ ability to embed the program and build a proactive coaching culture.
Success criteria:
- Employee engagement
- Frequency of leadership
interactions with frontline team members - Quality of leadership
interactions with frontline team members
Duration: 3 months
Channels: Branches
Participants:
- Group A: 50 Agents using YakTrak
- Group B: 50 Agents using existing OneNote system (control group)
YakTrak created a solution that:
- Advocated best practice cadence to ensure team members got the time they needed with their leader
- Customised YakTrak to increase visibility and accountability of leaders to embed the recently deployed proactive coaching culture program
The results
- Adherence to coaching and development cadence:
- YakTrak group saw an increase in quality observation and coaching (as recorded by senior leaders)
- Control group no change
- Employee engagement (ENPS):
- Control group negative 66% (no change)
- YakTrak group positive 20%
(65% improvement)
What this shows
Embedding proactive coaching behaviours requires visibility, cadence and accountability — all strengthened through YakTrak.
Client perspective
“In summary, thank you for supporting us in our development. I really enjoy the YakTrak personal development centre.”
“I love how you can see your whole team on the dash. You can also see the progress of other team members with their goals which I find engaging.”
“I like YakTrak, it’s easy to use. I like how easy it is to access information at any time.”
Ready to take the next step?
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